LAST UPDATED: JANUARY 01, 2021
INFORMATION COLLECTION AND USE
LTNI collects some anonymous information that cannot be traced back to a specific individual (when that person is not signed in with an account). For example, our web servers automatically record the IP address (the general location where the user is logged) of each visitor to our Website, lovethyneighborinstitute.com and ltni.org, and tracks how many people visit the Website. This anonymous information is used to administer and specialize the Website more effectively and gain general information about the backgrounds and sources of visitors.
LTNI may ask you to provide personal information that identifies who you are. We require this information when you create an account, submit an inquiry to us, become a partner, make a donation or purchase, or engage with us for promotional purposes. Such information may include your name, postal address, phone number, email address, date of birth, marital status, other demographic information, or credit card information. LTNI limits the personal information it collects to that which is reasonable under the circumstances, and we only collect your personal information with your consent.
We use your personal information for the purposes we state or imply when it is collected, and we may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.
COOKIES AND SIMILAR TECHNOLOGIES
- Authenticating and identifying you on our websites so we may provide you the services you requested, including location services.
- Keeping track of your information, such as your favorites, shopping cart, wish lists, etc.
- Measuring your use of the website so that we may tailor your experience to your interests, and improve our service on the Website, apps or social media platforms.
- To help us keep your account, data and the website safe and secure.
Some browsers have “do not track” features that allow you to tell a website not to track you. These functions are not uniform. Note that if you disable cookies certain features on our sites may not work. If you block or reject cookies, not all of the tracking described in this Policy will stop.
LTNI limits our communications to a minimum and endeavor to give you the opportunity to opt in to any marketing or informative communications that we send.
These communications may include emails relating to your transactions on the LTNI website. You may also elect to receive certain media, campaign or marketing email communications, in accordance with your subscription preferences, and from which you may unsubscribe at any time.
Even if you have opted out of receiving promotional communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products you have requested or services we provide to you, or if you contact us with an inquiry.
INFORMATION SHARING AND DISCLOSURE
LTNI will not rent, sell, lease, or share personal information with other organizations, except in response to subpoenas, court orders, legal processes, or to establish and/or exercise legal rights.
OUR ROLE AS DATA CONTROLLER AND DATA PROCESSOR
LTNI is the legal entity that determines the purposes and means of the processing of Personal Data. As the Data Controller and Data Processor, LTNI takes all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological, and physical safeguards.
Occasionally LTNI uses trusted third-party service providers to help us collect and process information. These third-party Processors may have access to, store, or process Personal Data or Client Data as part of providing those services for LTNI. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information and conform to our privacy standards. Some of these third parties may be located outside of the country you reside in, and as a result, that country’s courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country’s laws.
SAFEGUARDS AND RETENTION
LTNI takes all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We store personal information in electronic and physical files that are secure, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We conduct audits and monitor compliance with our privacy practices. If you live outside of the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. We will protect it with same protocols listed above.
We only retain personal information for as long as is necessary for the purpose for which it was collected. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.
COMPROMISE OF PERSONAL INFORMATION
If personal information is compromised as a breach of security, LTNI will promptly notify you in compliance with applicable law.
EUROPEAN USERS AND YOUR RIGHTS
ACCESS, CORRECTION, DELETION
Users residing within the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided to us. If you wish to access or amend any Personal Data we hold about you, or to request that we delete any information about you please contact us at info[at]ltni.org. In order to comply with your request, we may ask you to verify your identity.
If you reside in the EU and you believe your personal information was handled incorrectly, you can email our Data Protection Officer at info[at]ltni.org.
DATA PROTECTION AUTHORITY
Subject to applicable law, if you are a citizen or resident of the European Union, you also have the right to (i) object to LTNIs use of your personal information and (ii) lodge a complaint with your local data protection authority or the United Kingdom Information Commissioner’s Office.
THIRD PARTY LINKS
DATA RELATING TO CHILDREN
We do not knowingly collect children’s personal information. Users under the age of 16 must ask for parent or guardian permission to use this Website, request information from LTNI, or purchase any resources on this Website.
LTNI strives to keep all personal information complete, up-to-date and accurate. You or a person authorized on your behalf has the right to request changes or corrections to inaccurate or incomplete information. If you have any questions, please reach out to us via one of the avenues listed below.
Love Thy Neighbor Institute, Inc.
Data Protection Officer
3495 US Highway 1
STE 16 No. 1008
Princeton, NJ 08540
All information and or content provided by the LTNI website is protected by copyright laws and is owned by LTNI. This information and or content includes, but is not limited to, graphics, images, photographs, audio clips, video clips, text, articles, and the LTNI logo, which is a registered trademark of Love Thy Neighbor Institute.
You may not publish, modify, copy, distribute, sell, transfer, or reproduce in any way the material on this website without prior written permission from Love Thy Neighbor Institute. You may not, without the permission of Love Thy Neighbor Institute, mirror or frame any material which is contained on this website.
Love Thy Neighbor Institute reserves the right to disable any unauthorized links or frames.
This site may contain links that will let you access other websites that are not under the control of Love Thy Neighbor Institute. The links are only provided as a convenience, and Love Thy Neighbor Institute does not endorse any of these sites. Love Thy Neighbor Institute assumes no responsibility or liability for any material that may be accessed on other websites reached through this website, nor does Love Thy Neighbor Institute make any representation regarding the quality of any product or service contained at any such site. Love Thy Neighbor Institute has no responsibility or liability for any material on other websites that may contain links to this site.
The unauthorized use of any of the material contained on this website may violate certain copyright laws, trademark laws, communications regulations and statutes, and laws concerning privacy and publicity.
Terms & Conditions
Love Thy Neighbor Institute accepts the following payment methods: Visa, MasterCard, American Express, Discover, Paypal.
All credit cards presented at the time of payment must have a valid expiration date and security code.
Payment is expected at time of purchase.
Your payment information is private and will not be shared with any other party.
By using the LTNI website, you consent to the above billing terms and conditions.
If you have any questions or concerns, please contact us at 858-333-7573.
Return & Refund Policy
Merchandise may not be returned without a Return Authorization Number. If you would like to return or refund any portion of your order, you must contact the LTNI customer service department at info[at]ltni.org so that we may confirm that your order may be returned and if so, provide you with a Return Authorization Number. Please have ready your order information, the reason for return, and list the item(s) you are returning. Packages without proper return authorization will not be accepted.
Requests for returns must be documented within 5 business days of confirmed order receipt. After your return has been received, a refund will be issued via the same payment method originally used to place the order. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 7-10 business days, after a refund is processed, for the credit to appear on your account.
Pack the item(s) that you are returning to us. Enclose a copy of your packing slip and wrap the package securely. Defective merchandise must be returned with the original packaging.
All returns and billing questions must be resolved within 5 business days of confirmed order receipt.
Order cancellations may only be requested prior to shipment on non-custom products and orders. Cancellations are subject to a 25% cancellation fee (of total invoiced order). On refused shipments, customer may be responsible for shipping charges incurred to and from the customer’s delivery address, in addition to a 25% restocking fee.